FAQ

What types of bike parts and accessories do you offer?

We specialize in premium cycling components including MTB tubes in sizes 20″, 24″, 26″, 27.5″, and 29″, adaptors, armour shorts, backpacks, bags, bar end plugs, base layers, beanies, caps, bearings, body armour, brake pads, brakes, bras, and more. Our inventory is curated for serious cyclists who demand quality and reliability.

Are your products compatible with all bike brands?

Most of our products are designed to be universally compatible, but we always recommend checking product specifications before purchasing. For specific compatibility questions, don’t hesitate to contact our support team.

Where do you ship to?

We ship globally to most countries, but currently exclude Asia and some remote areas due to logistical constraints. During checkout, you’ll be able to confirm if we can deliver to your location.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after dispatch.

How long does order processing take?

Our team processes orders within 1-2 business days from our warehouse in Conway, US. You’ll receive a tracking number via email once your order is dispatched.

What is your return policy?

We offer a hassle-free return policy within 15 days of delivery. If you’re not satisfied with your purchase, contact our support team at [email protected], and we’ll guide you through the process.

What condition do items need to be in for returns?

Items must be unused and in their original packaging with all tags attached. For safety reasons, certain items like brake pads and bearings cannot be returned once opened.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Do I need to create an account to place an order?

While creating an account allows you to track orders and save preferences, you can check out as a guest without creating an account.

Can you help with installation advice for bike parts?

While we specialize in sales rather than technical support, our team has extensive cycling knowledge and can offer basic guidance. For complex installations, we recommend consulting a professional bike mechanic.

How do I know which tube size is right for my bike?

Check the sidewall of your current tire – it will display the correct size. If you’re unsure, contact us with your bike model and tire dimensions, and we’ll help you select the right tube.

How can I contact customer service?

Reach out to our support team at [email protected]. We’re here to help you gear up for the ride of your life!

What are your business hours?

Our team operates during standard business hours (CST), but you can email us at any time, and we’ll respond as quickly as possible.