Privacy Policy

Last Updated: January 2025

At MAXXIS Sales, your privacy is as important to us as the performance of our cycling products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website saveonbikeparts.com or make a purchase from us. Designed for the global cycling community, we are committed to protecting your personal data with the same reliability we build into our MTB tubes, brake pads, and body armour.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically through your use of our site:

• Personal Data: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely by third-party providers), and phone number.
• Order Details: Information about the products you purchase, such as MTB tube sizes (20″, 24″, 26″, etc.), brake pads, or apparel items.
• Automated Data: Through cookies and tracking technologies, we collect IP addresses, browser type, device information, and browsing behavior on our site (e.g., pages visited, time spent).
• Communication Data: Records of correspondence if you contact us via email at [email protected].

2. How We Use Your Information

We use your data to enhance your cycling shopping experience:

• To process and fulfill your orders for products like bearings, base layers, or backpacks, and arrange worldwide shipping (excluding Asia and some remote areas).
• To communicate with you about orders, products, promotions, and cycling tips.
• To improve our website and product offerings based on user preferences and behavior.
• To prevent fraud and ensure transaction security, aligning with our commitment to secure payments.
• To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Service Providers: We share data with payment processors (e.g., Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers to facilitate orders and website operation. These partners are bound by confidentiality agreements.
• Legal Compliance: We may disclose information if required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger or sale, customer data may be transferred to the new owners.
• Non-Personal Data: We may share aggregated, anonymized data for analytics or marketing purposes.

We do not sell your personal data to third parties.

4. Data Storage and Security

Your data is stored securely in accordance with global privacy standards:

• Storage Locations: Data is stored on servers located in the United States and other regions where our service providers operate.
• Retention Period: We retain personal data only as long as necessary for order processing, legal compliance, or business needs (typically 3-7 years for tax and warranty purposes).
• Security Measures: We implement encryption (SSL technology), access controls, and regular security assessments to protect your data. Payment information is handled by PCI-compliant processors and not stored on our servers.

5. Your Rights

As a valued customer, you have rights over your data:

• Access and Correction: You can access and update your personal information through your account or by contacting us.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our communications.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, email us at [email protected]. We respond to all requests within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Types of Cookies: Essential cookies (for site functionality), analytics cookies (to understand user behavior), and marketing cookies (to show relevant ads for cycling gear).
• Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
• Third-Party Tracking: We use tools like Google Analytics to improve our site. These providers have their own privacy policies.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your data may be transferred to countries with different data protection laws. We ensure such transfers comply with applicable laws (e.g., GDPR for European customers) through standard contractual clauses or other safeguards.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in practices or laws. The updated version will be posted on our site with a revised “Last Updated” date. We encourage you to review it periodically.

10. Contact Us