Last Updated: January 2025
Shipping Information
At MAXXIS Sales, we are dedicated to getting your cycling gear to you quickly and reliably, no matter where you are in the world (excluding Asia and some remote areas).
Order Processing
We process all orders within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate of $12.95.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.
Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchange process within 15 days of receiving your order.
Non-Returnable Products
To ensure customer safety and product integrity, the following items cannot be returned or exchanged:
- Brake Pads: If installed or removed from original packaging.
- Inner Tubes: All sizes (20″, 24″, 26″, 27.5″, 29″).
- Bearings: If packaging has been opened.
- Base Layers and Bras: For hygiene reasons.
- Bar End Plugs: If used or installed.
Step-by-Step Return Process
- Submit a Request: Email us at [email protected] within 15 days of receiving your order. Use the template below to provide all necessary details.
- Wait for Approval: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
- Package Your Item: Securely pack the item in its original packaging with all tags and accessories included.
- Ship Your Return: Send the package to the address provided in your RMA instructions. We recommend using a trackable shipping service, as you are responsible for return shipping costs.
- Processing: Once received, we will inspect the item and process your return or exchange within 3-5 business days.
Refund Information
Approved refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Please note:
- Shipping costs are non-refundable.
- Your refund will reflect the product cost minus any return shipping fees.
- For exchanges, we will ship the replacement item once your return is approved.
Return Request Email Template
Copy and paste the template below into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear MAXXIS Sales Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Product Name]
Product Size/Type: [e.g., 29″ MTB tube, Medium Armour Shorts]
Reason for Return: [Please provide details]
I have read and understand the Returns & Exchanges policy on your website. Please send me the return instructions and RMA number.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]Return Shipping Address
After receiving your RMA number, please ship your return to:
MAXXIS Sales Returns
1405 Tolkien Dr
Conway, US 72034
Questions?
Contact our customer service team at [email protected] during business hours (CST). We’re here to help ensure your cycling experience is nothing short of excellent.